User Data Deletion Instructions
Effective Date: June 1, 2025
Company: Meraxes Solutions & Services d.o.o.
Platform: Chatislav AI Agent Platform
Your Right to Delete Your Data
You have the right to request deletion of your personal data. Once deleted, your account and all associated data will be permanently removed and cannot be recovered.
What Data We Have
How to Request Deletion
Send an email to: [email protected]
Include in your email:
- Your full name
- Email address used for your Chatislav account
- Clear request: "Please delete my account and all personal data"
Email Example:
Subject: Account Deletion Request
Dear Privacy Team,
Please delete my Chatislav account and all my personal data.
Name: [Your Name]
Email: [Your Account Email]
Thank you,
[Your Name]
What Happens Next
Within 5 Business Days:
- We confirm receipt of your request
- We verify your identity
- Your account is deactivated
Within 30 Days:
- Your data is deleted from our systems
- We coordinate deletion with our payment partners (ISKON AI OÜ and Stripe)
- You receive confirmation that deletion is complete
Data We Must Keep
Some data must be retained by law:
- Tax/accounting records: 7 years
- Fraud prevention data: As needed for security compliance
- Legal dispute records: Until resolved
This retained data is restricted and not used for any other purpose.
Important Warnings
Before requesting deletion:
- Export any important data you want to keep
- Settle any outstanding payments
- Remember: deletion cannot be undone
After deletion:
- You lose access to all AI agents and configurations
- You cannot recover your account
- All platform features become unavailable
Need Help?
Questions about deletion:
Email: [email protected]
Response time: Within 5 business days
Emergency contact:
General inquiries: [email protected]
Note: Your privacy rights are protected throughout the deletion process.